Reference

Your privacy matters — here's exactly what we do

We collect only the information needed to verify your account, process withdrawals and keep your deposits safe. Every piece of data you share with data.

Encrypted account securityNo third-party salesLocal payment protection
data.sidney Your privacy matters — here's exactly what we do
CONTACT US ANYTIME

How to reach us about your privacy

Live Chat Open the chat box in your account 24 hours a day. Our team answers privacy questions and data-access requests within two hours during peak times.
Email Support Send detailed requests to our data protection team at [email protected]. We respond within 48 hours with confirmation of your request status.
Account Settings Head to Profile → Privacy & Security to review what we hold, update your details or download your data in one export.
YOUR PRIVACY RIGHTS

How we handle your data and respect your control

Data Access

You can request a full export of every piece of information we hold about you — your account profile, deposit history, game activity and support tickets. We deliver it within 14 days as a readable file you can keep or share.

Correction & Updates

Find an error in your stored name, email or phone? Log into your account, go to Settings and update it yourself instantly. We sync changes across all systems within minutes.

Account Deletion

If you wish to close your account permanently and remove your data, contact our support team. We delete personal records within 30 days where local law permits, keeping only what legal compliance requires.

Cookie Control

Our lobby uses cookies to remember your preferences and language setting. You control them — disable non-essential cookies in your browser, and the lobby still works; you'll just set preferences each visit.

Payment Security

Your DANA, OVO, GoPay and QRIS transactions are verified by our payment partners using industry-standard encryption. We never store your payment credentials — only a reference token tied to your account.

Data Retention

We keep your account profile as long as your account is active. After you close it, we retain deposit and withdrawal records for seven years to meet tax and anti-fraud requirements, then delete everything else.

Answers to your data questions

Yes. Go to Account Settings → Privacy & Security → Download My Data. You'll get a complete file with your profile, deposit and withdrawal history, game logs and any support conversation text. It arrives within 48 hours.

No. We never sell, rent or share your personal data with third parties for marketing or any other purpose. We share only what's necessary with payment processors and fraud-prevention partners, under strict confidentiality agreements.

We delete your profile, preferences and game history within 30 days of closure. Deposit and withdrawal records stay for seven years to comply with tax law and detect fraud, then are permanently removed.

Yes. We never see your actual payment credentials — those go directly to our payment partner's encrypted servers. We store only a reference token linked to your account. Every transaction is logged and monitored for fraud.

We monitor for unauthorized access 24/7. If a breach occurs, we notify affected users within 72 hours with details of the incident, the data involved and steps to protect your account. We also report to relevant authorities where required.

Yes. You can disable non-essential cookies in your browser settings or through our privacy control panel in Account Settings. The lobby still loads, but you'll need to set your preferences fresh on each visit.

Contact our support team via live chat or email [email protected] with your request. We begin the deletion process within 48 hours. Account closure and data removal depends on local law; our team will explain your region's timeline.